A step-by-step curriculum that builds service skills, communication and workplace confidence — then walks you into the interview room.
The MAGICX service philosophy, moments of truth, service recovery and creating magical customer experiences.
Fluency, pronunciation, telephone and email etiquette, active listening and empathetic patient communication.
Confidence building, professional grooming standards, body language, workplace etiquette and conduct.
Core clinical vocabulary, departments, common procedures and documentation language for non-clinical staff.
OPD/IPD flow, registration, billing, insurance and TPA basics, records and patient journey mapping.
Standard operating procedures, HIS/HMS navigation, MS Office essentials, data accuracy and reporting.
Difficult conversations, escalation handling, live simulations and experiential Gemba learning.
Résumé building, group discussions, mock interviews, employer expectations and career mentorship.
Three months, eight modules and mentors who stay with you until you are placed.